Airports

Smarter airport operations

Knaq gives airport operations teams real-time visibility and predictive intelligence across every elevator, escalator, and moving walkway in your facility — regardless of manufacturer, age, or controller type.

See how it works
The Challenge

You're managing millions in equipment with almost no data

Airports operate some of the most heavily used vertical transportation equipment in the world. Hundreds of elevators, escalators, and moving walkways spread across terminals, concourses, and landside infrastructure — all from different manufacturers, different eras, running on different controllers. And most of the time, nobody knows how any of it is actually performing.

  • No unified view

    Equipment from multiple OEMs, across multiple terminals, with no single source of truth on status or performance.

  • Reactive, not proactive

    You learn about failures from passengers, not from your systems.

  • Transparent contractor performance

    Give your team independent, objective data on equipment health and maintenance outcomes across providers.

  • Stronger accessibility and passenger experience

    Higher uptime means fewer out-of-service units, better ADA compliance, and smoother terminal flow.

  • Costly unplanned failures

    Emergency repairs on hydraulic elevators alone can average $30K+ per incident, and every hour of downtime has a compounding operational impact.

One platform for all stakeholders

Knaq services

Real-time equipment monitoring doesn't just help operations, it delivers value to everyone who depends on your airport running smoothly.

Airport Operator

A complete, real-time picture of your conveyance portfolio — across terminals, manufacturers, and asset types — all in one place.

Maintenance Contractor

Faster response starts with knowing the moment something goes wrong, not when someone files a ticket.

Airlines

When terminal equipment fails, passengers slow down, and that's what they remember.

Passengers

The people moving through your airport don't see the systems behind the scenes. They just notice when something isn't working.

Built for the complexity of airport operations

01

OEM-agnostic sensors

Knaq’s sensors work across all manufacturers, controller types, and equipment generations, giving you a single view of mixed fleets. Yes, even those old Dover DMC’s.

02

Real-time dashboard

Your entire fleet, visible the moment anything changes. So whether it's one device or hundreds, your team always knows exactly where things stand.

03

Instant alerts

The right people know the moment something goes wrong — field techs, ops centers, facility managers, all at once. Because every minute between an issue and a response is a minute your travelers feel it.

04

Predictive Maintenance and Reporting

Most facilities are flying blind on asset health — no history, no trends, no story to tell stakeholders. Knaq changes that, turning raw device data into the kind of reporting that builds trust up the chain and catches real problems before they compound.

Port Authority of New York and New Jersey
We have been looking for a solution to monitor elevator and escalators for a couple of years… Knaq gives us the ability to do that.

Port Authority of New York and New Jersey

John F Kennedy Airport
"The email and text messaging alerts are a huge help to our operations."

John F Kennedy Airport

Sound Transit
"When we start seeing an increased number of elevator re-levels, it can be an indicator that there is an issue with the valve . With Knaq, we get ahead of it and turn what would be an emergency repair with extended down time into a minor adjustment or repair on our timeline"

Sound Transit

Denver International Airport
"Knaq has helped us accomplish a 60-70% reduction in Work Orders generation."

Denver International Airport

See what's actually happening across your airport

Most airport teams start with a focused pilot to validate the platform on real assets before expanding. Knaq engineers will work with your team to scope the right equipment, deploy sensors with minimal operational disruption, and deliver live data within days of install.

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What type of environment are you monitoring?

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What types of equipment are you looking to cover?

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How large is the initial deployment?

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Based on your selections, most teams in similar environments start with a focused initial deployment and expand in phases as operational needs become clearer.

Pricing varies based on equipment types, deployment scope, site complexity, and installation logistics, which is why we typically recommend a brief conversation with an engineer to validate the right approach for your environment.

Talk through this with a Knaq engineer
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