Knaq Launches GIS Mapping and Mobile App to Cut Equipment Response Times from Hours to Minutes

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Knaq, the platform that reduces costly equipment failures by combining non-disruptive hardware with real-time alerts and AI-enabled predictive maintenance insights, today announced the release of two interconnected updates to its equipment-monitoring platform: a new GIS mapping view in the web app and a companion mobile app. Together, these updates extend Knaq from a data platform into a real-time operational tool that shows facility teams where every monitored asset is, how it is performing right now, and where to act first, across both a control-room screen and a phone in the field.

For facilities and operations teams, managing a mixed portfolio of elevators, escalators, HVAC units, and generators usually means juggling siloed, manufacturer-specific software. With these platform updates, Knaq removes these silos by providing one shared, real-time view across an entire portfolio of mixed equipment and brands on both web and mobile. Every fault and fix is captured automatically, helping operators build a maintenance record that maximizes uptime and informs upgrade decisions.

"We are compressing the distance between a sensor on a machine and a decision by a human," said Brian Carey, founder and CEO of Knaq. "By turning continuous equipment telemetry into a live, spatial picture, response times drop from the hours it takes to report an outage by hand to the minutes it takes to act on a push notification. We are giving operators total geospatial visibility."

Knaq’s client roster includes some of the largest airports, transportation hubs, hospitals, and university campuses in the country. Most facilities managers do not have predictive maintenance technology in place. Relying on manual, human checks and reports of equipment failures means unnecessary delays in repairs and maintenance that affect the accessibility, freedom of movement, and quality of life for travelers, commuters, patients, staff, and students, which is why Knaq’s technology is so revolutionary for its users. 

GIS Mapping: Spatial Context for Swift Triage

Built on the comprehensive geospatial platform and industry-leading Geographic Information System (GIS) technology, Esri’s ArcGIS, Knaq’s new live map view plots every connected asset at its exact real-world location, rendering its current operating state directly onto a map of the building and its surroundings. By turning isolated alerts into visual, geographic patterns, teams can instantly spot localized faults (such as a floor-wide power loss) and coordinate triage in seconds. And for clients with existing ArcGIS infrastructure, Knaq’s data integrates seamlessly into their systems, making it an ideal baseline feed for operations and emergency dispatch centers. 

Key features of the GIS Mapping view include:

• Live Color-Coded Status: Units appear as real-time markers (green for normal, red for active alerts, and gray for communication/power loss) on a live polling loop.
• High-Visibility Alerts: Equipment needing urgent attention "bounces" to draw the eye, while critical fire-service activations feature an animated flame overlay and a dominant banner.
• Rich Interactive Popups: Clicking a marker instantly reveals status, equipment type, floor served, machine room location, and a direct link to deep device analytics.
• Built to Scale: Operators can toggle per-equipment-type layers, utilize auto-zoom across vast portfolios, and add building floor plans as ArcGIS feature layers.
• Accessibility First: Features light/dark themes and a high-contrast mode with a color-blind-friendly palette to ensure status is never communicated by color alone.

The Mobile App: A Control Center in Your Pocket

Available for iOS and Android, the new mobile app brings the full power of Knaq to field technicians. The app streams asset status and flags faults as soon as they occur.

Key features of the mobile app include:

• Granular Asset Views: For elevators, technicians can view real-time floor position, motor and door status, power/battery state, temperature, humidity, and uptime.
• Portfolio Dashboards: A holistic health overview of active, alerting, offline, and in-maintenance units, filterable by building and department.
• Smart-Snooze Capability: To keep data feeds clean, crews can mute specific units during planned maintenance either immediately, on a schedule, or per individual alert.
• Offline-Ready Syncing: Recognizing that machine rooms are often cellular dead zones, the app functions fully offline, and automatically syncs data the moment a connection is re-established.
• Automated Audit Trails: Every fault and fix is logged in a searchable, timestamped, and annotated history, automatically building a maintenance record to prove uptime and inform capital upgrade decisions.

To learn more about Knaq and these upgrades, visit knaq.io.